CUSTOMER CARE
Everything you need to know about receiving your VELORA pieces and returning your order.
01 — SHIPPING
Orders are carefully prepared and processed within 1–3 business days.
Standard delivery usually takes 3–7 business days after your order has been processed.
Once your order has been shipped, tracking information may be provided when available.
02 — IMPORTANT
Please make sure your shipping address and contact information are correct before completing your order.
Delivery times may vary depending on your location, holidays, customs procedures, or circumstances beyond our control.
If you have any questions about your order, please contact our customer care team.
03 — RETURNS
Return requests should be submitted within 14 days of receiving your order.
Items should be unworn, unused, and returned in their original condition and packaging.
To request a return or ask about an exchange, please contact our customer care team.
CONTACT USPLEASE NOTE
The shipping and return information shown on this page is part of the VELORA demo store experience. Final shipping fees, delivery times, return conditions, and refund policies should be updated according to the actual store's business terms before launch.